Managed IT Solutions
As technology grows more complex, the advantages of outsourcing IT functions become undeniable—while the risks of managing everything in-house only increase. That’s why BCTI delivers a full suite of managed IT services to support some, or all, of your IT operations.
With us as your strategic partner, your team can stay focused on driving growth while our experts handle the technical challenges. Beyond peace of mind, we provide the expertise, innovation, and scalability needed to strengthen your infrastructure and expand your digital capabilities.
Network Operations as a Service (NOS)
Our turnkey NOS solution, delivered from a fully staffed Network Operations Centre, ensures maximum resilience, performance, and uptime—without the overhead of maintaining an in-house team.
Key benefits include:
- 24/7 monitoring & management – Continuous oversight and reporting of your communication services and infrastructure.
- Advanced security – Proactive threat detection, analysis, and resolution to safeguard your network.
- Rapid incident response – Immediate support for power failures, communication line disruptions, and other critical issues.
With BCTI NOS, you get enterprise-grade reliability and protection, allowing your business to operate smoothly and securely at all times.
Field Operations as a Service (FOS)
Our FOS offering provides seamless intake operations and dispatch services from a team of highly trained field technicians—ensuring your network equipment and services are restored quickly and reliably.
Key benefits include:
- 24/7 intake & dispatch – Around-the-clock field support, available province-wide.
- End-to-end equipment management – Spares inventory handling, installation, repair, and maintenance.
- Specialized expertise – Skilled technicians ready to support mission-critical communications infrastructure.
With BCTI FOS, you gain a trusted extension of your team—delivering fast response, reliable service, and the technical know-how to keep your operations running without disruption.
Manage IT
Seamless management and monitoring of your IT infrastructure and systems—spanning branch offices, remote workstations, and cloud environments—to keep operations secure, reliable, and cost-effective.
Key benefits include:
- 24/7/365 coverage – Around-the-clock monitoring, support, maintenance, reporting, and asset management.
- Flexible delivery – Remote management across multiple cloud systems, with the option of adding on-site support hours.
- Smarter IT planning – An online portal for capacity tracking, budgeting, and resource planning.
With BCTI Manage IT, you gain proactive oversight, expert support, and the confidence that your IT is always optimized for performance and growth.
Monitor IT
A robust solution that delivers real-time visibility into your IT infrastructure and systems. From hardware to applications, wherever they reside, we ensure performance and reliability through continuous monitoring.
Key benefits include:
- 24/7/365 oversight – Constant monitoring and reporting on servers, websites, cloud infrastructure, routers, switches, printers, networks, and peripherals.
- Fast deployment – Quick configuration for both simple and complex IT environments.
- Seamless integration – Works smoothly with your existing IT environment and in-house ticketing systems.
With BCTI Monitor IT, you gain proactive insight, early issue detection, and peace of mind knowing your systems are always under watch.
Support IT
On-demand IT support whenever you need it. Our award-winning service desk is always available—whether it’s for a single technical issue or a critical system-wide outage.
Key benefits include:
- 24/7/365 technical support – End-to-end coverage, including remote assistance and global dispatch for on-site resolution.
- Multilingual service – Support available in multiple languages to serve diverse teams.
- Tiered expertise – Direct access to front-line support, with seamless escalation to specialists for complex issues.
With BCTI Support IT, you get reliable, always-on assistance that keeps your business running smoothly—no matter when or where problems arise.
Network Operations as a Service (NOS)
Our turnkey NOS solution, delivered from a fully staffed Network Operations Centre, ensures maximum resilience, performance, and uptime—without the overhead of maintaining an in-house team.
Key benefits include:
- 24/7 monitoring & management – Continuous oversight and reporting of your communication services and infrastructure.
- Advanced security – Proactive threat detection, analysis, and resolution to safeguard your network.
- Rapid incident response – Immediate support for power failures, communication line disruptions, and other critical issues.
With BCTI NOS, you get enterprise-grade reliability and protection, allowing your business to operate smoothly and securely at all times.
Field Operations as a Service (FOS)
Our FOS offering provides seamless intake operations and dispatch services from a team of highly trained field technicians—ensuring your network equipment and services are restored quickly and reliably.
Key benefits include:
- 24/7 intake & dispatch – Around-the-clock field support, available province-wide.
- End-to-end equipment management – Spares inventory handling, installation, repair, and maintenance.
- Specialized expertise – Skilled technicians ready to support mission-critical communications infrastructure.
With BCTI FOS, you gain a trusted extension of your team—delivering fast response, reliable service, and the technical know-how to keep your operations running without disruption.
Manage IT
Seamless management and monitoring of your IT infrastructure and systems—spanning branch offices, remote workstations, and cloud environments—to keep operations secure, reliable, and cost-effective.
Key benefits include:
- 24/7/365 coverage – Around-the-clock monitoring, support, maintenance, reporting, and asset management.
- Flexible delivery – Remote management across multiple cloud systems, with the option of adding on-site support hours.
- Smarter IT planning – An online portal for capacity tracking, budgeting, and resource planning.
With BCTI Manage IT, you gain proactive oversight, expert support, and the confidence that your IT is always optimized for performance and growth.
Monitor IT
A robust solution that delivers real-time visibility into your IT infrastructure and systems. From hardware to applications, wherever they reside, we ensure performance and reliability through continuous monitoring.
Key benefits include:
- 24/7/365 oversight – Constant monitoring and reporting on servers, websites, cloud infrastructure, routers, switches, printers, networks, and peripherals.
- Fast deployment – Quick configuration for both simple and complex IT environments.
- Seamless integration – Works smoothly with your existing IT environment and in-house ticketing systems.
With BCTI Monitor IT, you gain proactive insight, early issue detection, and peace of mind knowing your systems are always under watch.
Support IT
On-demand IT support whenever you need it. Our award-winning service desk is always available—whether it’s for a single technical issue or a critical system-wide outage.
Key benefits include:
- 24/7/365 technical support – End-to-end coverage, including remote assistance and global dispatch for on-site resolution.
- Multilingual service – Support available in multiple languages to serve diverse teams.
- Tiered expertise – Direct access to front-line support, with seamless escalation to specialists for complex issues.
With BCTI Support IT, you get reliable, always-on assistance that keeps your business running smoothly—no matter when or where problems arise.
Some companies that have chosen BCTI as their trusted partner
